Terms of Use

Last updated: 2026-10-21

These terms cover the use of the Owlena website and services provided by Owlena. By using the site or the service you accept them.

1. The service

Owlena provides an AI assistant that talks to customers on behalf of businesses by phone, messaging and web channels, and a dashboard to follow up those conversations. Scope, price and term are set in a separate quote or agreement.

2. Accounts

You are responsible for the accuracy of your account details and for keeping your password secret, including for accounts you create for your team.

3. Using the assistant

The business provides the information the assistant uses (products, pricing rules, common questions). AI can make mistakes; checking what the assistant says and the requests it takes is the business's responsibility. Unless agreed otherwise, the assistant does not commit to prices, discounts or delivery dates.

4. Customer data

The business is the controller for the people the assistant talks to and is responsible for the required notices and permissions (for example, telling callers a call may be recorded). Owlena processes this data on the business's behalf.

5. Unacceptable use

The service may not be used for unlawful or misleading purposes, unsolicited bulk messaging (spam) or anything that infringes others' rights.

6. Limitation of liability

The service is provided “as is”, without a guarantee of uninterrupted or error-free operation. To the extent the law allows, we are not liable for indirect losses.

7. Changes and governing law

We may update these terms; the current version is published here. Turkish law applies.

Questions: our contact form.