Your front officenever sleeps.
Owlena answers every customer who reaches you by phone, WhatsApp, your website or email, 24/7. It captures requests, books appointments, takes orders and follows up, then gathers everything in one inbox for your team.
Wherever your customer writes from, the same assistant answers.
The same knowledge and the same tone on every channel. Every conversation joins one customer history.
Everything your front office does, in one assistant.
Pick what you need; we set up your assistant around your business.
No call or message goes unanswered.
AI phone receptionist
Answers calls 24/7, handles questions and works out what the caller needs. No more missed calls after hours.
WhatsApp & SMS assistant
Replies to messages in seconds and sends booking, catalogue or payment links when needed.
Website chat
Greets visitors on your site, answers their questions and turns them into requests with contact details.
Email assistant
Reads incoming email, sorts it by topic and urgency and drafts a reply. You approve and send.
Social media messages
Answers Instagram and Facebook messages with the same knowledge, in your brand's tone.
Multilingual
Speaks with each customer in their language and gives you a summary in yours.
Turns interest into sales before it cools off.
Lead capture & qualification
Asks for name, contact, need, quantity and timing, and marks each request hot, warm or cold.
Quote drafts
Drafts a quote from the request and your price list. You make the final call and send it.
Missed-call text back
Texts callers you couldn't pick up, so the conversation starts before they call someone else.
Automatic follow-up
Reminds after a quote and nudges customers who went quiet. No request is forgotten.
Outbound calls & campaigns
Calls or messages past customers: renewals, reminders, new products and promotions.
Hand-off to your team
Transfers the conversation to the right person with a summary, so customers never repeat themselves.
Fills your calendar and takes complete orders.
Appointments & reservations
Checks your calendar, offers open times, and books, reschedules or cancels.
Reminders
Sends WhatsApp or SMS reminders before appointments, so fewer people miss them.
Order taking
Product, quantity, size, delivery date and address: it asks what's needed and records the full order.
Order status questions
Answers “When will my order arrive?” by checking your systems.
Payment links
Sends customers a secure link for a deposit or payment.
Documents & forms
Sends contracts, application forms or approvals to customers and tracks the response.
Makes happy customers visible.
Review requests
Sends a Google review link to customers at the right moment after the job.
Review replies
Suggests replies to new reviews in your tone and flags negative ones to you first.
Satisfaction check-ins
Asks a short satisfaction question after the service and alerts your team if something's wrong.
Everything on one screen for your team.
Shared inbox
Every request from phone, WhatsApp, web and email in one list, with its status.
Customer profiles
Each customer's details, conversation history, notes and status in one place.
Transcripts & summaries
A written transcript, a short summary and a suggested next step for every conversation.
Instant alerts
Notifies the right person by email or WhatsApp when a hot lead comes in.
Reports
How many calls, requests, bookings and sales, and which channel each came from.
Team & roles
Add teammates; everyone signs in with their own account and sees the same list.
It works by your rules.
You decide what it says and what it doesn't. The assistant takes the repetitive work and leaves decisions to your team.
- Works 24/7 and handles several calls at once
- Works with your existing phone number
- Leaves prices, discounts and promises to your team
- Never makes things up; takes a note and passes it on
- Honestly tells customers it's a digital assistant when asked
- You test it from your dashboard before going live
- Filters out spam and sales calls
- Conversations stay in your company account only
Works alongside your team, not instead of it.
It takes the load off your front desk and answers with the same care at the busiest hour and at midnight.
| Traditional front desk | With Owlena | |
|---|---|---|
| Hours | Business hours | 24/7, holidays included |
| At once | One line, one customer | Many calls and messages |
| Languages | Usually 1–2 | The customer's language, summary in yours |
| Records | Handwritten notes, often incomplete | Every conversation written and summarised |
| Follow-up | Depends on memory | Automatic reminders and follow-ups |
Set up around your business.
Every industry gets different questions. We prepare your assistant for your customers.
Manufacturing, wholesale & export
- Answers international inquiries in the buyer's language
- Collects product, quantity, size, branding and delivery date
- Leaves your sales team a ready quote draft
Clinics & aesthetics
- Books, reschedules and reminds appointments
- Answers general questions about treatments
- Captures after-hours requests
Home & field services
- Takes the issue, address and a good time
- Prioritises urgent jobs
- Tells customers when your team will arrive
Automotive
- Books test drives and service appointments
- Answers vehicle and stock questions
- Hands interested buyers to sales
Real estate
- Answers listing questions
- Schedules viewings
- Qualifies buyers and tenants by budget and needs
Legal & consulting
- Collects intake details
- Books consultations
- Sends your team a discreet summary
Restaurants & cafés
- Takes reservations
- Answers takeaway and opening-hours questions
- Notes special occasions and group requests
Hotels & tourism
- Talks to guests in their own language
- Answers booking and transfer questions
- Passes special requests to reception
Retail & e-commerce
- Answers order, shipping and return questions
- Shares product and stock information
- Announces promotions to customers
Ready in three steps.
We get to know your business
We build your assistant from your website, price list and common questions, and agree together on what it should and shouldn't say.
Try it before going live
Use “Try assistant” in your dashboard and talk to it like a customer. We fix any answer you don't like.
Connect channels and follow up
Forward your phone, connect WhatsApp and your website. Every request lands in your inbox with a summary.
Works with the tools you already use.
During setup we connect your calendar, CRM and channels, so requests also land where you already work.
Calendar
Messaging
Email & team
CRM & sales
Payments & accounting
Automation
Using a tool that isn't listed? Let's talk about it in your demo.
Grows with your business.
We do the setup. Pricing depends on the channels you use and your monthly conversation volume.
Starter
For small businesses starting with one channel.
- Phone or WhatsApp assistant
- Website chat
- Lead capture & qualification
- Shared inbox and summaries
- Setup and first configuration by us
Business
RecommendedFor teams that want every channel covered and sales followed up.
- Everything in Starter
- Phone, WhatsApp, web and email together
- Bookings, orders and reminders
- Automatic follow-up and review requests
- Calendar and CRM connection
- Reports
Enterprise
For multiple locations, high volume or custom processes.
- Everything in Business
- Multi-location and team management
- Outbound calls and campaigns
- Custom integrations
- Priority support and ongoing tuning
In your demo we listen to your needs and prepare a quote for you.
Frequently asked questions
Will customers know they're talking to AI?
The assistant speaks naturally. If a customer asks, it honestly says it's a digital assistant.
What if it gets a question it can't answer?
It doesn't make things up. It notes the question and the customer's contact details and says your team will get back to them. The request lands in your inbox right away.
Will it quote prices or make promises?
It follows your rules. By default it doesn't give prices, discounts or delivery promises; those stay with your team.
Which languages does it speak?
Many, starting with Turkish, English, German, Arabic and Spanish. You get every conversation summarised in your language.
Can I keep my existing phone number?
Yes. You don't need a new number; you forward calls to the assistant. It can also step in only after hours or when your line is busy.
How long does setup take?
If your information is ready, you can usually try your first assistant the same week. We handle setup and configuration.
Can I try it before buying?
Yes. In your demo you can talk to an assistant prepared for your business.
Is my data safe?
Conversations are kept only in your company account and only your team can see them. You can delete records at any time.
Does it work with my calendar or CRM?
We connect your calendar and CRM during setup. Until then, every request waits for you in your Owlena inbox.
Let's set up your assistant together.
Fill in the form and we'll get back to you with a demo prepared for your business.
- A test conversation with an assistant built for your business
- A channel and plan recommendation for your needs
- A setup plan and quote