Frequently asked questions

The assistant speaks naturally. If a customer asks, it honestly says it's a digital assistant.

It doesn't make things up. It notes the question and the customer's contact details and says your team will get back to them. The request lands in your inbox right away.

It follows your rules. By default it doesn't give prices, discounts or delivery promises; those stay with your team.

Many, starting with Turkish, English, German, Arabic and Spanish. You get every conversation summarised in your language.

Yes. You don't need a new number; you forward calls to the assistant. It can also step in only after hours or when your line is busy.

If your information is ready, you can usually try your first assistant the same week. We handle setup and configuration.

Yes. In your demo you can talk to an assistant prepared for your business.

Conversations are kept only in your company account and only your team can see them. You can delete records at any time.

We connect your calendar and CRM during setup. Until then, every request waits for you in your Owlena inbox.

A written transcript and summary of every conversation are kept in your company account. During setup we agree the notice callers hear, in line with data protection rules.

The assistant hands the request to the right person with a summary, or takes a call-back note by the rule you set. The customer never has to repeat themselves.

Yes. The line is never busy, and every caller gets the same care at the busiest hour.

Send us new products, price lists or campaigns and we update the assistant's knowledge. You can check the change by testing it from your dashboard.

The term and cancellation conditions are written clearly in your quote. We'd rather keep you with results than with a contract.

It works with call forwarding, so you keep your existing number. For landlines, mobiles and office PBX systems we choose the best method together during setup.