Set up in three steps, working from day one.
We do the setup for you. All we need is enough information to understand your business and a little of your time to test the assistant.
We get to know your business
We build your assistant from your website, price list and common questions, and agree together on what it should and shouldn't say.
We build the assistant's knowledge from your common questions, services or products, opening hours and routing rules. In this step we also agree what it leaves to your team, such as prices, discounts or delivery promises.
Try it before going live
Use “Try assistant” in your dashboard and talk to it like a customer. We fix any answer you don't like.
Talk to it by voice or text from “Try assistant” in your dashboard. We fix any answer you don't like together; the assistant doesn't speak to your customers until you approve it.
Connect channels and follow up
Forward your phone, connect WhatsApp and your website. Every request lands in your inbox with a summary.
Forward your phone and connect WhatsApp and your website. Every conversation lands in your inbox with a summary, contact details and a suggested next step, and hot leads notify the right person.
What we need from you
- Your website and any product or price list
- The 10–20 questions customers ask most
- Opening hours and location details
- Who should receive which requests, and how
- Topics the assistant should not discuss
Week one
- Day 1: Kick-off call and information gathering
- Days 2–3: Assistant prepared and first test
- Days 4–5: Adjustments and channels connected
- After that: Live use, reports and regular tuning
It works by your rules.
You decide what it says and what it doesn't. The assistant takes the repetitive work and leaves decisions to your team.
- Works 24/7 and handles several calls at once
- Works with your existing phone number
- Leaves prices, discounts and promises to your team
- Never makes things up; takes a note and passes it on
- Honestly tells customers it's a digital assistant when asked
- You test it from your dashboard before going live
- Filters out spam and sales calls
- Conversations stay in your company account only
Works alongside your team, not instead of it.
It takes the load off your front desk and answers with the same care at the busiest hour and at midnight.
| Traditional front desk | With Owlena | |
|---|---|---|
| Hours | Business hours | 24/7, holidays included |
| At once | One line, one customer | Many calls and messages |
| Languages | Usually 1–2 | The customer's language, summary in yours |
| Records | Handwritten notes, often incomplete | Every conversation written and summarised |
| Follow-up | Depends on memory | Automatic reminders and follow-ups |
Works with the tools you already use.
During setup we connect your calendar, CRM and channels, so requests also land where you already work.
Calendar
Messaging
Email & team
CRM & sales
Payments & accounting
Automation
Using a tool that isn't listed? Let's talk about it in your demo.
Explore more
Services
Phone, WhatsApp, web and email; sales, bookings, orders and a team dashboard.
Learn moreIndustries
Ready-made scenarios for nine industries, from manufacturers to hotels.
Learn morePricing
Starter, Business and Enterprise plans and what affects the price.
Learn moreFAQ
15 questions on languages, security, setup, pricing and control.
Learn moreContact
Write to us for a demo, a quote or any question.
Learn moreLet's set up your assistant together.
Fill in the form and we'll get back to you with a demo prepared for your business.
- A test conversation with an assistant built for your business
- A channel and plan recommendation for your needs
- A setup plan and quote